Help and contact

Questions, a bug, or a request about your data? Email us and we’ll reply within two working days.

Common questions

How do I delete my account and data?

In the app: Profile, then “Delete my account and data”. This removes everything stored on your phone and your account, shared flight links, shared trips, reminders, watched flights and backup on our server.

How do I get a copy of my data?

Profile, then “Export my data” for a readable copy of your trips and bookings, or “Backup and restore” for one encrypted file with everything, documents included.

How do I turn off alerts, widgets or the lock-screen flight?

Notifications: Profile, then Notifications (or iPhone Settings). Widgets and the Live Activity: Profile, then “Widgets and Live Activity”. Turning it off clears what the widgets show.

A flight status looks wrong

Flight information comes from third parties and can be late or estimated. Check your airline’s app or the airport screens, and do not rely on Travel Day alone to catch a flight.

I forgot my passcode

If you set up Face ID or fingerprint, use that. Without it, encrypted data can’t be recovered, because we never have your passcode. You can erase the app’s data and start again.

How do I stop sharing a trip?

In the app: Trips, the “…” menu, “Share with family”, then “Stop sharing”. The link stops working straight away. If you are offline when you tap it, the app tells you it did not go through, so try again once you have a connection. Trip links also end by themselves 14 days after the trip.

How do I stop a shared flight link?

Links stop working a day after landing. To stop one earlier, ask us or turn off sharing in the app.